Privacy Policy
At JULA, we value your privacy and appreciate your trust. This Privacy Policy explains how www.shopjula.com (“Shop Jula,” “we,” “us,” or “our”) collects, uses, and shares your Personal Information when you visit our website, use our online services, or make a purchase.
By using our Site or providing your personal information, you confirm that you have reviewed and accepted this Policy. If you choose not to provide certain information, some features or services may not be available to you.
1. Personal Information We Collect
A. Information Provided by You
- Name
- Email address, billing address, shipping address, and phone number
- Payment details (such as credit card information)
- Date of birth
- Marital status and anniversary details
- Postcode and demographic information
- Preferences, opinions, and communication preferences
- Information submitted through customer service or site forms
- Any additional requested or voluntarily provided information
B. Device Information (Automatically Collected)
- IP address
- Browser type and version
- Time zone
- Cookie data
- Pages or products viewed
- Search terms
- Interaction and usage data
Purpose: To ensure website functionality, personalise experience, analyse performance, and optimise the Site.
C. Non-Identifiable Information
We collect anonymous browsing data such as referring sites, time spent on pages, access times, search behaviour, and general usage patterns for analytics and improvement.
D. Order Information
- Name
- Email address
- Phone number
- Billing & shipping addresses
- Payment and transaction details
Purpose: Order processing, payment handling, shipping, fraud prevention, and customer communication.
2. How We Collect Information
- Browsing the Site
- Registering or logging into an account
- Saving items or creating wishlists
- Making a purchase
- Contacting customer care
- Engaging with us on social media
- Joining promotions, competitions, or marketing lists
We may also receive information from third-party partners, marketing providers, and payment platforms.
3. How We Use Your Information
- Create orders, invoices, and transaction records
- Process payments and fulfil orders
- Communicate regarding purchases, updates, and support
- Improve website performance and customer experience
- Deliver personalised content and recommendations
- Conduct analytics, research, and development
- Send marketing communications and promotions (where permitted)
- Run competitions or giveaways
- Comply with legal or regulatory obligations
4. Sharing Your Personal Information
We may share information with:
- Shopify (online store platform)
- Shipping and delivery partners
- Payment processors
- Marketing and analytics providers
- Law enforcement or authorities when required
In the event of a business sale, transfer, or change of ownership, user data may be transferred to the new entity where legally permitted.
5. Cookies & Tracking Technologies
We use cookies to personalise your shopping experience and understand visitor behaviour.
- Measure and analyse website performance
- Remember customer preferences
- Deliver relevant advertising and promotions
- Track cart items and enable checkout reminders (including SMS)
You may disable cookies in your browser settings, but some features may not function properly.
6. Accessing or Updating Your Personal Information
You may request access to your personal information or update your profile at any time. For removal requests, contact us at: customercare@shopjula.com
7. Complaints About Privacy
If you have concerns or wish to lodge a privacy complaint, contact us at: customercare@shopjula.com. We will review and respond promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates take effect upon posting on this page. Continued use of the Site indicates acceptance of the revised terms.